Shipping methods
| Method | Where | Cost | Payment |
|---|---|---|---|
| Australia Post Express Post, tracked | Australia | A$12, free on orders of A$150 or more (after any discount) | Card |
| Priority International, tracked | Most countries outside Australia, listed at checkout | A$40 flat on every order | Card only |
We don’t ship to the United States or its territories. If your country isn’t in the list at checkout, we can’t ship there.
The shipping cost is shown at checkout and included in your total before you pay. Free-shipping offers and codes apply to Australian delivery only.
Dispatch
Orders are dispatched the same business day when the order is paid by 1pm (Sydney time), Monday to Friday, and the next business day otherwise. When your order ships, we email you a tracking number.
Delivery times
- Australia (Express Post): usually two to three business days after dispatch, depending on your location.
- International (Priority International): depends on the destination and on customs clearance in your country.
Delivery times are estimates from the carrier and are not guaranteed.
Your delivery address
Check your address before you pay. If a parcel comes back to us because the address was wrong or incomplete, or because it wasn’t collected, we can send it again once you’ve paid the shipping cost again.
International orders
- Prices and shipping are charged in Australian dollars. Your card provider may add a foreign-currency fee.
- Import duties, taxes and customs charges in your country are yours to pay, and are not included in our prices.
- Customs authorities can inspect, hold or refuse any parcel. You are responsible for checking that the products you order can lawfully be imported where you are.
- If customs in your country holds or destroys a parcel, contact us and we’ll review it case by case.
- We declare every parcel’s contents and value truthfully to customs.
Damaged, wrong or lost parcels
If your parcel arrives damaged, contains the wrong item, or doesn’t arrive, contact us within 48 hours of delivery (or of the expected delivery date). We replace or refund these at no cost to you. See our returns and refunds policy for how to make a claim.
Returns and exchanges
Change-of-mind returns and exchanges carry an A$30 fee per order. Faulty, damaged or wrong items never do. The details are in our returns and refunds policy.
Storage on arrival
Products are supplied lyophilised (freeze-dried) in sealed vials. On arrival, store them as described on each product page.